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Our Policies

Private Policy
This privacy policy sets out how Genius Foods uses and protects any information that you give when you use this website or subscribe to our services. Genius Foods is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Genius Foods may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018

What we collect

We collect information about you when you subscribe to receive updates or offers from us or correspond with us about our products and services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. We may collect the following information:
  • Name
  • Contact information including address, telephone number and email address

How we use your information 

As a valued customer we require this information about you to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Promotions & Offers – We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • Enquiries & Complaints – We will only use the personal information we collect on our contact forms to process your enquiry or complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone. We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for up to 5 years from closure. It will be retained in a secure environment, access to it will be restricted and you can write to us to have your details removed at any time.
  • Market Research – From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. You can simply decline to participate at the point of contact or, should you wish never to be contacted for the purpose of market research, you can tell us at any time by emailing us at info@geniusglutenfree.com
  • Social Media – We actively use social media platforms as a way of connecting, and getting closer, to our customers to hear and understand what our customers think about us and our products and services. Occasionally, we may contact you directly via those social media platforms if we would like to share your comments or pictures with other customers or publish them in our marketing materials. We will always ask you if you are happy for us to use your data in this way and will keep any data that you provide to us, such as email address, confidential and secure.
We respect your privacy and we will treat all personal information received from any visitor to our website as confidential. It will only be used for Genius Foods business purposes or, on our behalf, by third party agents selected by us and who have agreed to keep it confidential and who will only use it for Genius business purposes. We will not distribute, sell or lease your personal information to third parties unless we have your permission or are required by law to do so. When you agree to receive our newsletter, we will give you the option to tick a box to give us consent to contact you by email with product information, offerings and promotions which we feel may be of interest to you. If you consent to be contacted, you will be added to our email database. If you wish to be removed from our email database, you may instruct us to do so at any time by e-mailing us at info@geniusglutenfree.com

How we use Cookies 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use session cookies to identify which pages are being used. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Controlling your information 

You may request details of personal information which we hold about you and we may charge a small fee for this service. If you would like a copy of the information held on you please write to Customer Care Department Genius Foods Ltd 22 Northumberland Street, South West Lane EDINBURGH EH3 6JD If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at info@geniusglutenfree.com

Security

We take every precaution to ensure that all information received from our website visitors is as secure as possible to protect against unauthorised access and use. However, please remember that the internet may not be a secure medium and accordingly the security of information transmitted over the internet cannot be guaranteed by us.

Other Important Information

For the purpose of the EU General Data Protection Regulation, the data controller is Genius Foods, 22 Northumberland Street, South West Lane, EH3 6JD, registered under partnership number SC 344777. Our Website may contain links to and from websites of our partner networks, advertisers, affiliates and others which may be of interest to you. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and cookies and that we do not accept any responsibility or liability for these policies and cookies. Please check these policies before you submit any Personal Data to these websites.
Modern Slavery Policy Statement

Introduction

This statement applies to all permanent and temporary employees of Genius Foods Ltd. It also applies to any individual/group associated with Genius or anyone who performs functions in relation to, or for and on behalf of, Genius, including, but not limited to, directors, agency workers, casual workers, contractors, consultants, third-party representatives and business partners.

Purpose and scope of Policy

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain. We have a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains. We expect the same high standards from all of our contractors, suppliers and other business partners and as part of our contracting processes, we include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude whether adults or children and we expect our suppliers to hold their own suppliers to the same high standards.

Structure and Supply Chains

Genius Foods Ltd is a market leading bakery brand.  The company is based in Edinburgh, Scotland, with two bakeries in the UK, and supported by sales teams within the UK. The company has under 250 permanent employees and is supported by temporary employees and agency usage. Our supply chain has a global reach and we will mitigate risk in our supply chains by vetting our supply chain policies, contracts and contractors.

Policies on Modern Slavery

The Company is committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015. Genius itself has defined structures and scopes within each department which take on responsibility of assessing the risk of modern slavery within their area. The HR Department has an employee handbook supported by policies and procedures to ensure that we comply with all legal requirements.  All new employees to Genius Foods Ltd. have to prove their right to work in the country in which they are employed and their salaries are paid into a nominated bank account. We have a Whistleblowing Policy in place and a Confidential Reporting Hotline. In addition to the People policies and procedures, we also have an Ethical Trading Policy which ensures there is no exploitation and that working conditions are acceptable. All suppliers are checked to see if they are members of Sedex or Qadex. If a suppler is not a member of Sedex, then an Ethical Trading policy is requested and reviewed.

Due Diligence Processes

Genius use Sedex to assess our own business and those who are in our supply chain to minimise any risk that may arise in relation to Modern Slavery.  This is done on an ongoing basis and affects all those departments within Genius who work with our supply chains.

Risk Assessment and Measuring Effectiveness

We have considered the risk of modern slavery in our own business, and we have concluded that, on the basis that we are a UK employer subject to UK employment protections and practices and already have well developed checks and balances within our business, we have a low risk of modern slavery occurring in our own operations. Furthermore, we have a policy in place to protect whistle-blowers, through our Whistleblowing Policy, who highlight to us any risk of slavery or human trafficking within our business. The above allows us to continuously monitor the effectiveness of our compliance with Modern Slavery requirements as while the risk of this is low; it is audited and all employees have access to a service  available 24 hours a day, 7 days a week via a Freephone number to raise any modern slavery concerns. We will monitor and categorise concerns reported to us either via our Confidential Reporting Hotline or any other channel. Since inception in 2019, no concerns have been reported in relation to modern slavery and/or human trafficking. We complete at least one audit of labour providers per calendar year while checking the Gangmasters & Labour Abuse Authority public register quarterly. The audits ensure that labour providers follow the same policies as Genius in regards to paying minimum wage and proof of right to work. Our labour providers themselves have a Modern Slavery Policy and training is completed by their employees to ensure compliance in relation to the Modern Slavery Act 2015. We have considered the risk of modern slavery occurring in our use of external labour. Labour providers and direct suppliers are audited through Sedex, Qadex and Gangmasters and Labour Abuse Authority. Given the organisations with whom we work have a zero-tolerance approach to modern slavery and the existing checks we apply in these areas, we have concluded that the risks of modern slavery are low.

Employee Training

At Genius, we are reviewing on an ongoing basis all training opportunities for employees who are impacted by Modern Slavery compliance. Our Modern Slavery Compliance statement is available at all sites and on the company internet.  This ensures that all employees/customers/suppliers can easily familiarise themselves with Genius Foods Ltd proactive approach to complying with Modern Slavery requirements.

Monitoring and Review

This policy will be reviewed every year or when a change in legislation occurs. The company reserves the right to review, revise, amend or replace the content of this policy at any time to reflect the changing needs of the business or a legislative change. This statement has been approved by the Genius Foods Ltd Executive team and signed on behalf of the executive team by Nicola Ballantyne, Interim Head of HR.
FareShare Partner
Genius are a proud partner of FareShare helping them on their mission to fight hunger and tackle food waste. As a Leading Food Partner, we assist FareShare with tackling the redistribution of surplus food as they provide nutritious, healthy food to families at risk of hunger, and demonstrate a commitment to reduce needless food waste. We look forward to continuing to work with FareShare and reach those in need via their network of almost 8,500 charities across the UK. Find out more about FareShare here.  

Do you have any questions about our policies?

Send us an email to
info@geniusfood.com